Directions and Troubleshooting for Downloads 

Please attempt to troubleshoot on your own, before contacting DFH. Thank you.

  1. As soon as you complete your order, you will see a red Download Now link on your receipt. Click on that.
  2. You will immediately see the file (book, CD, DVD) being downloaded to your computer. Some people see it on their desktop, most see it go into their downloads folder. 
  3. It may take a while to download (maybe 5-10 minutes for books or CDs, 30-60 minutes for DVDs) Don’t disturb this process and please have patience. It is a large file.
  4. When it is finished, you should be able to either see it on your desktop or you will need to go to your downloads folder in your computer. 
  5. When you see it, double click on it and it should open. It is an .M4v file and may open in your iTunes.

Go through the entire downloading process with one of your links. You have four opportunities to download each file (book, CD, DVD). Please only use one to its completion. Search your computer. Do everything you can (see below) before using up your remaining downloads. 

You will also receive an email with the download link. Do not lose or delete this email!!! Please keep it. If you do not see this email after you place your order, please check your spam blocker and junk mail folders! If you’ve done everything and run out of tries, we can reset your order for four more tries. However, we will only do this if you keep that email with the link. 

Also, upon check out, please use the NEW CUSTOMER - Setup New Account selection if you'd like to get back in to see your order's download link in the future. If you do not create an account, you will not be able to login later.

 

FAQ:

What if it won’t download to my computer?  This could mean you may have Internet Explorer, which puts up blocks for downloads. If this is the case, go to Google and download “Google Chrome”. This is a free browser download that will allow you to download successfully.

OR Your computer may have some kind of block in your settings that disallows downloads from the internet. You may need to temporarily disable that until you’ve downloaded the videos. You may want technical help with that from a computer savvy friend. 

 

Extra information:

Here are a few pages that contain information on the security bar/popup blocker in Internet Explorer (IE):